Free Customer Support & IT Templates
Triage and resolve issues faster with structured ticket intake, priorities, SLAs, and status updates. Every template is 100% free and fully customisable.
Form Templates
Applications & Registrations
Assessments & Evaluations
Events & Bookings
Healthcare & Wellness
HR & People Operations
Inspections & Checklists
Legal & Compliance
Orders & Payments
Other
Reports & Incidents
Requests & Approvals
Sales & Marketing
Surveys & Feedback
Tracking & Timesheets
Customer Support & IT FAQ
What information should a ticket collect?
Contact details, category, priority, impact, a clear description, and attachments. Add asset or order numbers if relevant.
How do we prioritise and meet SLAs?
Use severity/impact fields to set priority and drive due dates. Send reminders and escalate as deadlines approach.
Can tickets auto-route to the right team?
Yes-route by product, category, language, or region. Provide clear ownership to avoid hand-offs.
How do requesters get updates?
Send status notifications and include a link to track progress.
Can we collect feedback after resolution?
Trigger a brief satisfaction survey to learn what went well and what to improve.
How do we reduce duplicate tickets?
Suggest knowledge base articles and prefill forms from past submissions where appropriate.