Unlock hundreds more features
Save your Form to the Dashboard
View and Export Results
Use AI to Create Forms and Analyse Results

Forgot Password?
Get Started
OR
Sign UpLogin With Facebook
Sign UpLogin With Google

IT Service Ticket Form Template

Streamline Your IT Support Requests with Ease

Managing IT service requests can often feel overwhelming and chaotic. This IT Service Ticket Form template is designed for IT teams looking to enhance their service management processes by capturing detailed requests efficiently. With this template, you can track ticket statuses, prioritize requests, and centralize communication, all while maintaining compliance with best practices. Plus, it features WCAG-aligned labels to ensure accessibility for all users. Start streamlining your IT support today.

Use this Template (FREE) Live Preview
Full name
Work email
Phone number
Preferred contact method
Email
Phone
Chat
No preference
What type of ticket is this?
Incident (something is not working)
Service request (new access or install)
Access request
Question or how-to
Priority requested
Low
Medium
High
Critical
Not sure
What best describes the issue?
How many people are affected?
Just me
2-5
6-20
21-50
51+
Not sure
What device is affected?
Laptop
Desktop
Mobile phone
Tablet
Server
Virtual machine
Peripheral (printer/scanner)
Other or not applicable
Operating system
Windows
macOS
Linux
iOS
Android
ChromeOS
Other or not sure
Short summary
Detailed description of the issue
Exact error message (if shown)
When did the issue start?
Is the issue recurring?
Yes
No
Is this a suspected security incident or data loss?
Yes
No
Type your full name as signature
Date
I consent to the IT team processing this information to resolve my ticket.
Strongly disagree
Disagree
Neither
Agree
Strongly agree
{"name":"Full name", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Full name, Work email, Phone number","img":"https://www.quiz-maker.com/3012/images/ogquiz.png"}
Paper art illustration depicting an IT service ticket form for FormCreatorAI article

When to use this form

Use this form whenever employees need help from IT: broken laptop, VPN failure, email issues, software install, access to a shared drive, or a suspected security issue. It gives you the details you need to triage, set priority, and route work to the right tech. Submitters get a clear record and faster fixes; your team gets consistent data for tracking and reporting. For everyday requests that are not incidents, you can pair this with a Create a ticket form to keep intake simple. If the ask is about evaluating a new tool or vendor demo, point stakeholders to the Demo request form instead.

Must Ask IT Service Ticket Questions

  1. What is the issue summary?

    A short, clear title helps agents spot the problem at a glance and route it fast. It also makes duplicates easier to find in search and reports.

  2. What type of request is this (incident, service request, access, or change)?

    Correct categorization triggers the right workflow and SLA. If the request actually belongs to marketing, direct them to the Social media post request form.

  3. Which device, app, or system is affected?

    Naming the exact device or application reduces back-and-forth and speeds diagnosis. Include the asset tag, hostname, URL, or software version in the response.

  4. When did the problem start, and can you reproduce it?

    Start time and frequency help distinguish an outage from a one-off issue. Steps to reproduce let agents test and confirm the fix.

  5. What is the business impact and urgency?

    Knowing how many people are blocked, deadlines, and severity lets the team set priority. Attach screenshots or logs to show errors and support a faster resolution.

More Forms

Copy/Edit Form Send to Recipients Make a Form w/AI Form Builder Must Ask Questions
  • 100% Free - No Catches
  • Collect Responses Today
  • Tailor to your Look & Feel