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Patient Satisfaction Questionnaire Form Template

Enhance patient care through effective feedback collection

Are you struggling to understand how patients feel about their healthcare experience? This Patient Satisfaction Questionnaire template helps you gain essential feedback directly from your patients, enhancing the quality of your services. With this template, you'll easily collect patient opinions, pinpoint areas for improvement, and foster stronger patient relationships, all while ensuring compliance with WCAG-aligned labels for accessibility. Experience how effortless collecting meaningful insights can be with our live template.

Date of your visit
What type of visit was this?
New patient visit
Follow-up visit
Urgent care
Procedure or treatment
Telehealth or video visit
Other
Please Specify:
How easy was it to schedule your appointment?
Very difficult
Difficult
Somewhat difficult
Neither easy nor difficult
Somewhat easy
Easy
Very easy
Not applicable
How long did you wait past your scheduled time?
No wait
Under 15 minutes
15-30 minutes
31-60 minutes
More than 60 minutes
Not applicable
Courtesy and professionalism of the staff you interacted with
Poor
Fair
Good
Very good
Excellent
Not applicable
The clinician listened carefully to you
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Not applicable
Explanations about your condition and care were clear
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Not applicable
You felt involved in decisions about your care
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Not applicable
Cleanliness of the facility
Poor
Below average
Average
Good
Exceptional
Not applicable
Billing and insurance information was clear
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Not applicable
Overall, how satisfied were you with your visit?
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
How likely are you to recommend our practice to a friend or family member?
0 Not at all likely
1
2
3
4
5 Extremely likely
Please share any comments about what went well and what we could improve
Did you experience any of the following issues?
Please Specify:
What is your age?
Under 18
18-24
25-34
35-44
45-54
55-64
65+
Prefer not to say
Your full name (optional)
Email (optional)
Phone (optional)
May we contact you about your feedback if needed?
Yes
No
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Paper art illustration depicting a patient satisfaction questionnaire form for FormCreatorAI article

When to use this form

Use this questionnaire after visits, discharges, procedures, or telehealth sessions to capture fresh feedback. It helps clinic managers, providers, and front-desk teams spot wins, fix bottlenecks, and track trends over time. Send it within 24-48 hours, or offer it on a tablet before checkout. Pair results with your Patient intake form and Health questionnaire form to connect satisfaction with symptoms, care plans, and access issues. For new clinics, compare responses by age or insurance using the Patient demographic information form. You get clear priorities for training, scheduling, and follow-up, and patients see that you listen.

Must Ask Patient Satisfaction Questionnaire Questions

  1. How satisfied were you with your overall visit today?

    This top-line rating lets you benchmark performance and spot changes fast. It also gives context for comments and helps you prioritize fixes that lower the score.

  2. How clearly did your provider explain your condition and treatment?

    Clarity drives understanding, adherence, and outcomes. For rehab visits, align this with insights from the Physical therapist evaluation form to close communication gaps.

  3. How long did you wait past your scheduled appointment time?

    Wait time is a key driver of satisfaction and no-shows. Your answers pinpoint scheduling or room turnover issues you can fix right away.

  4. Were staff respectful and attentive throughout your visit?

    Respectful care builds trust and keeps patients returning. Low marks show where to coach service behaviors and adjust coverage during peak hours.

  5. Would you recommend our clinic to a friend or family member?

    Referral intent predicts loyalty and word-of-mouth growth. Tracking this by location or service line helps you focus improvements that matter most.

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