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Patient Satisfaction Survey Form Template

Enhance your patient experience with our survey template

Your healthcare practice's success hinges on understanding patient experiences. This Patient Satisfaction Survey Template is designed for healthcare providers looking to gather valuable feedback and enhance service quality. By using this template, you can easily collect insightful responses, identify areas for improvement, and increase patient loyalty-contributing to a more satisfied patient base. Plus, with customizable options and the ability to comply with HIPAA requirements, managing sensitive data is secure and simple. Explore our live template now to streamline your feedback process.

Date of your visit
What type of visit was this?
New patient visit
Follow-up visit
Procedure
Lab or imaging
Telehealth/virtual
Prefer not to say
Other
Please Specify:
Scheduling your appointment was
Very difficult
Difficult
Neutral
Easy
Very easy
How long did you wait past your appointment time to be seen?
Under 10 minutes
10-20 minutes
21-30 minutes
31-45 minutes
Over 45 minutes
Not applicable
It was easy to reach the clinic with questions before your visit
Strongly disagree
Disagree
Neither
Agree
Strongly agree
The provider explained your condition and treatment clearly
Strongly disagree
Disagree
Neither
Agree
Strongly agree
You felt listened to and your concerns were taken seriously
Strongly disagree
Disagree
Neither
Agree
Strongly agree
You were involved in decisions about your care as much as you wanted
Strongly disagree
Disagree
Neither
Agree
Strongly agree
Instructions for home care, medications, or follow-up were clear
Strongly disagree
Disagree
Neither
Agree
Strongly agree
Cleanliness of the facility
Poor
Below average
Average
Good
Exceptional
Your privacy and confidentiality were respected
Strongly disagree
Disagree
Neither
Agree
Strongly agree
Courtesy and professionalism of staff
Poor
Below average
Average
Good
Exceptional
Overall experience with our clinic
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
How likely are you to recommend our clinic to friends or family?
0 Not at all likely
1
2
3
4
5 Extremely likely
Billing and insurance information were explained clearly
Strongly disagree
Disagree
Neither
Agree
Strongly agree
Please share any comments or suggestions
What is your age?
Under 18
18-24
25-34
35-44
45-54
55-64
65+
Prefer not to say
What is your gender identity?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Email address
Phone number
May we contact you about your responses?
Yes
No
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paper art illustration depicting a patient satisfaction survey form template for FormCreatorAI article

When to use this form

Use this survey after office visits, telehealth sessions, procedures, or discharge to capture fast, candid feedback. Send it within 2448 hours to measure wait times, staff courtesy, provider communication, and follow-up clarity. Pair results with your Patient intake form to spot delays from check-in to rooming. If you register patients with the Hospital patient registration form, you can compare check-in flow with satisfaction scores. When you share visit summaries using the Medical summary form, ask whether next steps were clear. Clinics, hospitals, and specialty practices use these insights to fix bottlenecks, coach teams, and improve retention.

Must Ask Patient Satisfaction Survey Questions

  1. How satisfied were you with your visit today?

    This gives you a quick pulse and a baseline to track over time. Use a simple 15 scale with a comment to capture context.

  2. How clearly did your provider explain your condition and next steps?

    Clarity drives adherence and outcomes, so gaps here are costly. Responses show where to improve plain-language scripts or educational materials.

  3. How long did you wait from your appointment time to being seen?

    Wait time strongly shapes overall satisfaction. These answers help you adjust scheduling, staffing, and room turnover.

  4. Did our staff treat you with respect and courtesy?

    Respect builds trust and repeat visits. Results highlight training needs and moments worth recognizing.

  5. How likely are you to recommend our practice to others?

    This recommendation question flags loyalty and risk in one metric. Use it to find promoters to learn from and detractors to recover quickly.

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