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Customer Enquiry Form Template

Effortlessly Capture and Manage Customer Inquiries

Are you struggling to keep track of customer inquiries? This Customer Enquiry Form Template is designed to help businesses like yours efficiently manage potential customer questions and requests. By using this template, you can enhance your response time, improve customer satisfaction, and create a seamless communication channel. Easily customize it to match your brand, gather valuable contact information, and ensure all inquiries are documented. Explore the live template today to see how it can enhance your customer interactions.

Use this Template (FREE) Live Preview
Full name
Email address
Phone number (optional)
Company or organization (optional)
Preferred contact method
Email
Phone
No preference
What is your enquiry about?
Sales
Product support
Billing and accounts
Partnership or business enquiry
Feedback or complaint
General question
Not sure
Other
Please Specify:
Subject
Please describe your enquiry
Are you an existing customer?
Yes
No
Not sure
How urgent is this enquiry?
Not urgent
Normal priority
High priority
Critical
Not sure
Preferred time to contact you
Morning
Afternoon
Evening
Any time
Do you consent to us contacting you about this enquiry?
Yes
No
Would you like to receive occasional updates and offers by email?
Yes
No
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Paper art illustration displaying a customer enquiry form with design elements relevant to FormCreatorAI

When to use this form

Use this form when you need a simple way to capture pre-sales questions, service requests, or support follow-ups in one place. Add it to your contact page to route topics like pricing, product details, booking requests, or order issues to the right team. It also suits agencies and consultants who need scope, budget, and timeline before a call. If someone asks about bulk or reseller pricing, point them to the Wholesale inquiry form. For open-ended contact or general questions, an Inquiry form may fit. The result is faster replies, fewer back-and-forth emails, and clear next steps for you and your customer.

Must Ask Customer Enquiry Questions

  1. What do you need help with today?

    This lets you route the request to sales, support, or billing and tailor your response. Clear categories reduce delays and prevent handoffs.

  2. Which product or service are you interested in?

    Knowing the item or plan focuses your answer and allows you to share the right resources or pricing. If this is only a note of interest, you can direct them to the Interest form.

  3. What is your timeline or deadline?

    Timeline helps you prioritize and set expectations for delivery or follow-up. It also flags urgent cases for faster handling.

  4. What is your budget range (optional)?

    A range helps you qualify the request and suggest options that fit. Marking it optional keeps the form friendly while still guiding next steps.

  5. How should we contact you, and when is the best time?

    Preferred channel and availability improve your contact rate and reduce back-and-forth. Include fields for email, phone, and time zone to make scheduling easy.

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