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Google Issues Report Form Template

Effortlessly report Google product issues with this template

When you face complications with Google products, it can disrupt your workflow and lead to frustration. This Google Issues Report Form Template helps you efficiently communicate your concerns, leading to quicker resolutions. You'll experience faster response times, improved tracking of issue resolutions, seamless feedback collection, and an organized reporting process-all designed to save you time and reduce stress. Start using the live template to enhance your reporting process.

Full name
Email address
Organization or account type
Personal Google Account
Google Workspace (work or school)
Google Ads account
Google Cloud or Developer account
Nonprofit/education tenant
Prefer not to say
Other
Please Specify:
Preferred contact method
Email
Do not contact about this report
Other
Please Specify:
Which Google product or service is affected?
Please Specify:
Primary issue category
Please Specify:
Describe the issue in detail
Exact error message text (if shown)
Impact level
Blocking - cannot proceed
High - major disruption
Medium - minor issue
Low - cosmetic or feedback
When did the issue start?
How often does the issue occur?
Never
Rarely
Sometimes
Often
Always
Is the issue reproducible on demand?
Yes
No
Steps to reproduce the issue
Device or platform where the issue occurs
Windows PC
Mac
Chromebook
Linux
Android phone or tablet
iPhone or iPad
Multiple devices
Other
Please Specify:
Browser or app used when the issue occurs
Please Specify:
Who is affected?
Only me
Several teammates
Entire organization
External customers or end users
Unknown
Links to screenshots, screen recordings, or sample files
Have you tried any workaround?
None yet
Yes - different browser
Yes - different device
Yes - incognito or private mode
Yes - different network or VPN
Yes - cleared cache or data
Yes - other
I consent to the information in this report being used to troubleshoot this issue and improve related Google services
Yes
No
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paper art illustration depicting a Google report form template for article about FormCreatorAI

When to use this form

Use this form when a Google product problem affects your team, customers, or traffic and you need a clear record to triage fast. Examples: rankings drop after an update, Gmail sign-in fails for staff, Business Profile edits do not publish, or Ads are disapproved without reason. If it feels like a broader outage, note it alongside a related submission in the Google down report form . For search visibility swings, pair this with a focused entry in the Search results report form. After you stabilize the issue, assign fixes with a Corrective action form and capture lessons with a Root cause analysis form. The result: faster diagnosis, fewer back-and-forths, and accountable follow-up.

Must Ask Google Issues Report Questions

  1. Which Google product, page, or feature is affected?

    Naming the surface and scope helps you route the ticket to the right owner and set the right priority. It also cuts back-and-forth and speeds triage.

  2. What is the exact error message or unexpected behavior?

    Copy the full text, codes, and include screenshots so others can search logs and match known incidents. Precise symptoms beat vague summaries and lead to faster fixes.

  3. When did the issue start, and how often does it occur?

    Dates, times, and frequency help correlate with releases, config changes, or regional outages. This context clarifies urgency and guides the next diagnostic steps.

  4. What steps reproduce the problem, and what have you already tried?

    Repro steps allow engineers to see the failure and verify a fix; attempted remedies prevent duplicate work. If it looks like a product defect, transition details into the Bug report form for engineering handoff.

  5. What is the impact on users or the business?

    Quantify affected users, lost conversions, revenue at risk, or operational delays to set priority. Clear impact data supports approvals and keeps stakeholders aligned.

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