Hotel Feedback Form Template
Enhance guest experience with our hotel feedback form
Collecting valuable feedback from your hotel guests can be challenging yet essential for improvement. This hotel feedback form template is designed to help you easily capture insights that lead to better service and customer satisfaction. Whether you want to identify common concerns, assess overall guest satisfaction, or gather specific suggestions, this template makes it simple to customize and analyze responses. Plus, it's compatible with any device, ensuring you reach guests wherever they are. Explore the live template to see how it can transform your feedback collection.
When to use this form
Use this guest feedback form for hotel stays right after checkout, in-room via QR, or in a follow-up email. It captures fresh details on cleanliness, staff service, amenities, and noise so you can fix issues before they become reviews. Operations and front desk teams get clear signals to improve rooms, shift staffing, and training. Marketing can segment promoters for testimonials and re-engagement. You can tie it to booking and pre-arrival flows, such as the Hotel booking form, then send it again after the Reservation confirmation form to set expectations and measure if you met them.
Must Ask Hotel Feedback Questions
- How satisfied were you with your room cleanliness and comfort?
Clean rooms build trust and drive repeat stays. This tells you if housekeeping meets your standard and where to improve by floor or room type.
- How would you rate your check-in and check-out experience?
First and last impressions shape the whole stay. Linking scores to data from your Hotel guest registration form reveals wait-time or ID issues you can fix fast.
- Which amenities did you use, and how did they meet your expectations?
Knowing what guests used and how it performed guides staffing and spend. It shows whether to invest in gym hours, pool maintenance, or shuttle schedules.
- How helpful and responsive were our staff during your stay?
Service quality predicts loyalty and reviews. This pinpoints training needs and highlights staff who deserve recognition.
- Would you stay with us again or recommend us to a friend?
This is a simple loyalty signal you can track over time. Use it to trigger a review invite, a recovery offer, or a VIP follow-up.
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