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Housekeeping Hotel Lost and Found Form Template

Simplify tracking lost items with our easy-to-use template

Keeping track of lost and found items can be a headache for hotel staff and guests alike. This template assists housekeeping teams in efficiently reporting and managing items lost or found by guests, improving overall guest satisfaction and operational efficiency. With features designed for streamlined communication, tracking lost items, and providing a clear record for both guests and staff, this form simplifies your workflow and ensures nothing goes missing. Experience the convenience of our live template today.

Use this Template (FREE) Live Preview
What is your role?
Housekeeping staff
Front desk or concierge
Security
Maintenance
Guest
Other
Please Specify:
Your full name
Your email address
Your phone number
Are you reporting a lost item or recording a found item?
Reporting a lost item
Recording a found item
Not sure
Item category
Please Specify:
Item description
Brand, model, or serial number (if applicable)
Color or distinguishing features
Does the item have any special handling considerations?
Hazardous
Perishable
Restricted item
Contains personal data or documents
None of the above
Unknown
Where was the item last seen or found?
Room number or specific location (if applicable)
Date the item was lost or found
Storage reference or tag number (if assigned)
Was the item turned into Lost and Found storage?
Yes
No
Is the owner or guest known?
Yes
No
Owner or guest full name
Owner or guest email
Owner or guest phone
Shipping address for returns (if mailing)
Preferred return method
Pickup at hotel
Mail to address (hotel ships)
Courier arranged by guest
Hold for required period, then discard
Donate after hold period
Not sure
I declare that the information provided is accurate to the best of my knowledge.
True
False
Typed signature (full name)
Signature date
I consent to the hotel storing my information for lost and found processing.
Yes
No
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Paper art illustration featuring a hotel lost and found form with a decorative border and relevant fields for details.

When to use this form

Use this form when housekeeping or the front desk needs to record a misplaced item on property: rooms, lobby, spa, shuttle, or event spaces. Room attendants can log AirPods found under a bed, a jacket left at the bar, or a phone turned in by security. You capture where and when it was found, who handled it, item details, and photos, so you can match it with guest claims and return it fast. If guests report items themselves, direct them to the Lost and found form. If an item is broken or has caused damage, pair your record with a Property damage report form for insurance. The result is a clear chain of custody, fewer disputes, and quicker reunions.

Must Ask Housekeeping Hotel Lost and Found Questions

  1. Where was the item found, and by whom?

    Knowing the exact location and staff member establishes chain of custody and speeds retrieval. It also helps you check camera or access logs for discrepancies.

  2. What is the item's description, including brand, color, size, serial number, and unique features?

    A precise description reduces false claims and matches owner reports faster. Unique identifiers let you verify the true owner if multiple guests claim the same item.

  3. When was the item found or reported missing (date and time)?

    Time stamps narrow the search across housekeeping carts, linen routes, and shift logs. The smaller the window, the higher the chance you recover or match the item.

  4. Which guest details are associated with the item (name, room number, stay dates, and contact)?

    Linking to a guest record supports privacy, follow-up, and proof of return. If the situation concerns a person rather than an item, route it using the Missing person form.

  5. What is the current custody status and storage location, and are photos attached?

    Documenting the storage area, key holder, and any images prevents loss after discovery and protects staff. Clear custody notes reduce disputes and make audits faster.

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