IT Service Request Form Template
Simplify Your IT Request Submissions Effortlessly
Managing IT requests can feel chaotic, but the right form can change everything. This IT Service Request Form Template helps you efficiently capture and manage all IT-related inquiries, ensuring your team can respond promptly. Enjoy streamlined submissions, improved communication with IT staff, reduced resolution times, and a user-friendly experience for your employees. This template is also crafted with accessibility in mind, featuring WCAG-aligned labels for all users. Start using the live template today to simplify your IT processes.
When to use this form
Use this form when employees need a new account, software install, laptop setup, permission change, or help with VPN or email. It fits onboarding a hire, restoring access after a lockout, or requesting a standard change. For a single break/fix ticket, route users to the IT Service ticket form. For larger initiatives with timelines or budgets, pair your request with the New project brief form to align scope and stakeholders. You get faster responses, managers see status, and your help desk receives the details needed to plan and track work.
Must Ask IT Service Request Questions
- What do you need, and what outcome should be delivered?
Clear goals prevent back-and-forth and help IT choose the right fix or change. Stating the desired result (for example, "VPN connects without timeouts") guides priority and success criteria.
- Which device, system, or app is affected? Include asset tag, hostname, or URL.
Specific identifiers speed triage and help staff find logs and ownership. This avoids touching the wrong system and reduces downtime.
- How urgent is this, and what is the business impact or deadline?
Impact and timing help schedule work and meet SLAs. Critical tasks like payroll or customer access get priority when you explain the risk.
- What have you tried so far, and what errors have you seen?
Prior steps and exact error text narrow the cause and prevent duplicate work. Screenshots or wording of messages make troubleshooting faster.
- Who should approve this request, and who is affected?
Approvals keep changes compliant and avoid rework. If the work supports a campaign or cross-team effort, align context with the Marketing brief form so IT builds the right solution.
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