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New Client Information Form Template

Streamline Your Client Onboarding Process Effortlessly

Gathering essential information from new clients shouldn't be a hassle. This template is perfect for businesses looking to efficiently collect contact details and understand client needs right from the start. By using this user-friendly form, you can quickly receive vital data, enhance the onboarding experience, boost client satisfaction, and maintain organized records-all without any coding required. Explore the live template to see how it works.

Full name
Email address
Mobile phone
Preferred contact method
Email
Phone call
Text message
No preference
Date of birth
If you prefer to self-describe your gender, please specify
Mailing address
Gender identity
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
What type of service are you seeking?
Initial consultation
Ongoing services
One-time project
Not sure / Need guidance
Briefly describe your needs or goals
How did you hear about us?
Referral from a person or organization
Online search
Social media
Event
Advertisement
Returning client
Other
Please Specify:
If referred, please share the name or organization
Desired start date
Preferred appointment times (select all that apply)
Weekday mornings
Weekday afternoons
Weekday evenings
Weekends
Flexible
Communication preferences (select all that apply)
Email updates
SMS reminders
Phone calls
Newsletters
No marketing communications
If yes, please tell us what would help
Do you require any accessibility accommodations?
Yes
No
Responsible party (name of person paying, if different)
Company or organization (if applicable)
How do you plan to pay?
Self-pay
Insurance
Employer-sponsored
Not sure
If using insurance, please provide the provider name and member ID
Do you consent to receive SMS reminders related to your appointments?
Yes
No
Do you consent to receive email communications related to your services?
Yes
No
Emergency contact full name
Relationship to you
Emergency contact phone
Signature
Signature date
Anything else you would like us to know?
I have read and agree to the Terms of Service and Privacy Policy
Yes, I agree
No, I do not agree
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paper art illustration depicting a new client information form template for FormCreatorAI article

When to use this form

Use this form at kickoff, right after a prospect signs or renews. It helps agencies, freelancers, and service teams collect verified contacts, billing details, goals, and access in one pass. Use it when scoping a retainer, launching a website project, or migrating services from another vendor. If you also need role-specific background, pair it with the New client profile form to capture stakeholders and decision paths. For a reusable, general intake across departments, the Client information form keeps records consistent and easy to share. The outcome: fewer back-and-forth emails, faster setup, and a shared baseline your team and the client can reference throughout the engagement.

Must Ask New Client Information Questions

  1. Who is your primary contact and decision-maker?

    This ensures you send updates and approvals to the right person, so projects do not stall. Clear ownership reduces delays and avoids mixed instructions.

  2. What is your legal business name, billing address, and tax ID (if applicable)?

    Accurate legal and billing data keeps contracts, invoices, and compliance clean. It prevents payout holds and rework later.

  3. What outcomes are you hiring us to achieve, and how will you measure success?

    Stated goals and KPIs focus scope, pricing, and reporting from day one. If search is in scope, use the SEO Client questionnaire form to capture keywords, audiences, and benchmarks.

  4. Which accounts, tools, and technical constraints should we know about?

    Listing platforms, permissions, and limits helps you avoid setup surprises and security risks. For web projects, the Website onboarding form gathers domains, hosting, and access in one place.

  5. What timeline, budget range, and communication cadence do you prefer?

    Shared expectations on timing, costs, and check-ins reduce scope creep and friction. To tailor tone and channel, add the Get to know you questionnaire form.

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