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Experience Form Template

Gather valuable insights with our experience form template

Collecting honest feedback can be challenging, especially when you want to understand your customers' experiences. Our experience form template helps you gather insightful data from your clients, leading to improved service quality and customer satisfaction. Use it to pinpoint areas for improvement, understand trends in customer opinions, and enhance your overall business offerings-all while maintaining compliance with accessibility standards. Dive in and see how easily you can start gathering crucial feedback today!

Use this Template (FREE) Live Preview
Full name
Email address
What was the name of the experience you attended?
Date of your experience
Overall, how satisfied were you with the experience?
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
How likely are you to recommend this experience to a friend or colleague?
0 Not at all likely
1
2
3
4
5 Extremely likely
How easy was the booking or registration process?
Very difficult
Difficult
Somewhat difficult
Neither easy nor difficult
Somewhat easy
Easy
Very easy
How would you rate staff helpfulness?
Poor
Below average
Average
Good
Exceptional
Not applicable
What did you like most about the experience?
What could be improved for next time?
The experience matched my expectations set beforehand.
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Would you participate in this experience again?
Yes
No
May we contact you about your feedback and relevant future experiences?
Yes
No
Preferred contact method(s)
Email
Phone call
Text message
WhatsApp
None
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Paper art illustration representing an experience form template for FormCreatorAI article

When to use this form

Use this template right after a key moment: a purchase, a support chat, a feature launch, or an on-site visit. Product teams can spot friction and prioritize fixes; success and support teams can close the loop fast; marketers can surface proof. If you are building an ongoing program, pair it with a Voice of the customer survey form to track trends over time. During beta, mirror questions from a Product testing survey form to validate changes. For internal tools or service desks, align with an IT Satisfaction survey form so you can compare results across channels. The outcome: clearer priorities, faster improvements, and more confident decisions.

Must Ask Experience Questions

  1. On a scale of 0-10, how likely are you to recommend us to a friend or colleague?

    This single loyalty metric highlights promoters, passives, and detractors so you know where to focus. It also tracks change over time after releases or policy updates.

  2. Overall, how would you rate your experience today? (1-5 stars)

    A simple star rating lets you scan results and prioritize low scores first. It also pairs well with a quick why prompt for root cause.

  3. What went well for you, and what could we improve?

    An open response captures context you cannot see in numeric scales. These insights guide copy, training, and fixes that remove friction.

  4. How easy was it to complete your task? (Very easy to Very hard)

    Effort is a strong predictor of repeat behavior and word of mouth. If effort is high, you can simplify steps, clarify labels, or adjust support.

  5. May we follow up about your feedback? If yes, please share your name and email.

    Consent and contact details let you close the loop and learn more. When someone leaves a glowing review, you can invite them with a Testimonial request form.

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