IT Satisfaction Survey Form Template
Enhance IT Services with Insightful Feedback
Are you unsure about how well your IT services are meeting customer expectations? This IT Satisfaction Survey template is designed for IT managers and teams looking to gather actionable feedback from users and improve their service delivery. With this survey, you can easily assess user satisfaction, identify areas for improvement, and enhance overall service quality, all while ensuring compliance with WCAG standards. Create your own survey effortlessly and gain valuable insights to help refine your IT support process.
When to use this form
Use this survey after you close a help desk ticket, roll out a new tool, or finish a major change such as a VPN upgrade. It lets employees rate support quality, speed, and communication so you can find patterns and act fast. If your workforce is remote or in the field, follow up by phone with a Phone survey form to capture quick responses. When you launch or redesign an internal app, pair results with a Design review form to capture interface issues. To track trust in your team over time, include a simple loyalty item using a Net promoter score form and compare trends by site or department.
Must Ask IT Satisfaction Survey Questions
- How satisfied are you with the resolution of your most recent IT request?
Tying satisfaction to a recent request gives you focused, actionable feedback. You can track a CSAT trend and spot gaps by team, channel, or time of day.
- How easy was it to get help from IT today?
Effort predicts repeat contacts and word of mouth. Lower effort highlights the right channels and lets you simplify steps that slow people down.
- How would you rate the time to resolution for your issue?
Speed is a key driver of perceived quality. This rating, combined with ticket timestamps, shows where handoffs or queues need work.
- Did the solution fully fix your issue and prevent it from happening again?
Confirmation prevents silent reopens and measures fix quality. It also flags root causes that need training or a permanent fix.
- What is the one thing we could improve about our IT services?
An open prompt surfaces specific pain points and examples you will not see in ratings. Use it to feed a backlog or trigger a deeper Service evaluation form when a trend appears.
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