Phone Survey Form Template
Gather valuable insights with an effective phone survey
Struggling to get honest feedback from your customers? This Phone Survey Form Template is designed for businesses like yours, enabling you to gather valuable insights about mobile phone usage and preferences. You'll benefit from quickly assessing customer satisfaction, understanding usage trends, and identifying pain points-all while maintaining a user-friendly experience. Plus, our questionnaire includes WCAG-aligned labels to ensure accessibility for all respondents. Explore how simple it is to create a powerful phone survey that drives decisions.
When to use this form
Use this template when you need fast, human feedback from customers, prospects, or members. It works well after a support call, during onboarding, or to reach audiences who ignore email. You can confirm sentiment, spot issues, and capture verbatims while the experience is fresh. If you are validating a concept or feature ahead of launch, pair it with our New product survey form to compare results. For service teams, add a short post-call pulse and route deeper cases to the Customer service feedback form. The outcome: clearer priorities, cleaner data, and more confident decisions.
Must Ask Phone Survey Questions
- On a scale of 0-10, how satisfied are you with our product or service?
A simple 0-10 score gives you a clear baseline and lets you track changes over time. It also pairs well with a recommendation question to estimate loyalty.
- What is the primary reason for your score?
This open question captures what drove the rating in the respondent's own words. The detail helps you spot root causes and prioritize fixes.
- Which feature or service did you use most in the past month?
Usage answers show where value happens and which parts might need polish. For deeper, item-level insights, follow up with a structured Product review form.
- How likely are you to recommend us to a friend or colleague?
This is your Net Promoter-style question for gauging advocacy. It turns conversation into a simple metric you can compare across segments.
- Which words best describe our brand today?
Short brand descriptors reveal perception and gaps between how you want to be seen and how you are. If you need a fuller audit, use the Brand identity questionnaire form.
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