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Product Review Form Template

Collect Valuable Customer Insights with Ease

If you struggle to gather honest feedback from your customers, this Product Review Form Template is here to help you streamline the process. Designed for businesses that want to enhance their products or services, this template enables you to collect valuable insights directly from users. Enjoy easy customization, improved customer engagement, and better understanding of your product's strengths and weaknesses, all while effortlessly sharing the form online. Discover how this straightforward template can help you capture essential reviews in no time.

Use this Template (FREE) Live Preview
Product name or model
Where did you get this product?
Brand website
Online marketplace
Physical retail store
Received as a gift
Prefer not to say
Other
Please Specify:
How long have you used the product?
Less than 1 week
1-4 weeks
1-3 months
3-12 months
Over 1 year
Not applicable
How often do you use the product?
Never
Rarely
Sometimes
Often
Always
Overall, how would you rate the product?
Poor
Fair
Good
Very good
Excellent
How easy is the product to use?
Very difficult
Difficult
Somewhat difficult
Neither easy nor difficult
Somewhat easy
Easy
Very easy
How would you rate the product's value for money?
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
How would you rate the build quality and durability?
Poor
Below average
Average
Good
Exceptional
How likely are you to recommend this product to a friend or colleague?
0 Not at all likely
1
2
3
4
5 Extremely likely
Which aspects did you like most?
Please Specify:
Which aspects need improvement?
Please Specify:
The product met my expectations.
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
If applicable, please describe any issues or suggestions.
Did you experience any problems or defects?
Yes
No
Review headline
Your review
Full name
Email address
How should we display your name with the review?
Show my full name
Show first name and last initial
Display as 'Verified buyer'
Display as Anonymous
May we publish your review on our website and marketing materials?
Yes
No
May we contact you for follow-up questions about your review?
Yes
No
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Paper art illustration depicting a product review form with abstract design elements for a form template article.

When to use this form

Use this review form after a purchase, trial, or feature launch to learn what worked and what did not. E-commerce teams add it to order confirmation emails or a packaging insert; SaaS teams send it after onboarding or a first milestone. It helps you spot winning features, fix friction, and collect quotes you can use in marketing. For usability insights, pair it with the User experience survey form. To capture customer language that guides copy and positioning, add the Voice of the customer survey form. When customers share standout stories, invite them to the Testimonial form so you can publish social proof.

Must Ask Product Review Questions

  1. What were you trying to achieve, and how well did the product help you do it?

    This ties feedback to real use cases so you can judge fit and outcomes, not just opinions. It also reveals segments where you should double down or reposition.

  2. Which features did you use most, and which were confusing or missing?

    Knowing value drivers and gaps helps you prioritize the roadmap and documentation. It also reduces churn by focusing effort where customers struggle.

  3. How would you rate the product overall (1-10), and why did you choose that score?

    A clear score lets you track trends over time and compare cohorts. The brief reason explains what raised or lowered the rating, guiding fast fixes.

  4. If you contacted support, how quickly and effectively was your issue resolved?

    Support quality shapes the total experience and can rescue a shaky review. For deeper follow-up on service quality, use the Customer service survey form.

  5. Would you recommend this product to someone like you? Why or why not?

    Recommendation intent reveals advocacy and the strength of your value proposition. The reason surfaces proof points to amplify and objections to address.

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