Product Feedback Form Template
Streamline Customer Insights with Our Easy-to-Use Template
Are you struggling to gather valuable insights from your customers? Our Product Feedback Form Template is designed to help you collect essential feedback that drives decision-making. By using this template, you can easily customize questions, embed the form on your site, and analyze responses quickly to understand user needs better. Whether you want to improve product features, assess customer satisfaction, or refine marketing strategies, this template supports your goals while ensuring compliance with WCAG standards. Explore how straightforward feedback gathering can be.
When to use this form
Use this form when you need fast, focused input on a feature, release, or onboarding flow. Send it after a launch, during a beta, after a trial, or following a support fix. Product managers, designers, marketers, and support teams all benefit. You get clear signals on what works, what is confusing, and what to build next. To dig deeper into individual stories, pair responses with a Customer review form. If you are testing brand messaging before and after a release, run a Brand perception survey form in parallel. Selling to business accounts? Combine results with a Performance review - customer evaluation form to spot gaps that affect renewals and expansion.
Must Ask Product Feedback Questions
- What were you trying to do today, and were you able to do it?
This reveals the job to be done and whether your product helped achieve it. It surfaces gaps in workflow, not just feature requests.
- Which feature was most valuable to you, and why?
This identifies value drivers you should double down on. It also gives natural language you can reuse in copy and onboarding.
- What, if anything, confused or frustrated you?
This uncovers UX friction you can fix quickly. It reduces churn by removing blockers in critical paths.
- How likely are you to recommend our product to a colleague? Why?
This NPS-style question helps you track loyalty over time and segment promoters vs detractors. When someone offers praise, invite them to the Testimonial form to capture a quote you can use.
- What is the one improvement that would make this product better for you?
This forces prioritization and keeps responses actionable. It helps you weigh quick wins against larger roadmap items.
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