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Post Purchase Survey Form Template

Gather Valuable Customer Insights with Our Template

Struggling to understand how your customers feel after a purchase? Our Post Purchase Survey Form Template helps you gain valuable insights into customer satisfaction and experience. Perfect for enhancing your product offerings, improving customer retention, and tailoring service to meet customer needs, this template allows you to collect actionable feedback with ease. By employing well-crafted post purchase survey questions, you'll ensure you're meeting customer expectations while positioning your business for success. Explore the live template and start collecting insights today.

Use this Template (FREE) Live Preview
What product did you purchase?
Where did you make your purchase?
Our website
Our mobile app
Physical store
Online marketplace (e.g., Amazon)
Social media shop
Phone order
Other
Please Specify:
How easy was it to complete your purchase?
Very difficult
Difficult
Somewhat difficult
Neither easy nor difficult
Somewhat easy
Easy
Very easy
How satisfied were you with the delivery speed?
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
Please describe any issues with checkout or delivery (optional)
Did your order arrive in good condition?
Yes
No
Overall, how satisfied are you with the product?
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
The product matches the description and photos
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
How easy was it to set up or use the product?
Very difficult
Difficult
Somewhat difficult
Neither easy nor difficult
Somewhat easy
Easy
Very easy
Did you contact customer support about this order?
Yes
No
If you contacted support, how would you rate the support you received?
Poor
Below average
Average
Good
Exceptional
Not applicable
How likely are you to purchase from us again?
Very unlikely
Unlikely
Neutral
Likely
Very likely
What is the primary reason for your score?
How likely are you to recommend us to a friend or colleague?
0 Not at all likely
1
2
3
4
5 Extremely likely
What is your age?
Under 18
18-24
25-34
35-44
45-54
55-64
65+
Prefer not to say
Email for follow-up (optional)
May we contact you about your feedback?
Yes
No
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Colorful paper art illustration depicting a post purchase survey form for FormCreatorAI article

When to use this form

Use this form right after someone buyson the thank-you page or in a follow-up email 2448 hours later. It helps ecommerce teams, product managers, and support capture fresh feedback while the experience is still top of mind. Ask about satisfaction, checkout friction, and reasons for choosing you to reduce refunds and improve retention. If you sell software, compare results with the Software satisfaction survey form to separate in-product issues from the buying experience. For mobile purchases, pair insights with the App survey form . Turn recurring comments into actionable backlog items using the User story form. It is especially useful after a new feature launch, a seasonal sale, or a subscription renewal to check whether promises matched reality.

Must Ask Post Purchase Survey Questions

  1. How satisfied are you with your purchase today?

    This gives you a clear benchmark you can trend over time. Segment by product or channel to spot weak spots fast.

  2. What almost stopped you from completing your order?

    Answers expose friction in pricing, shipping, trust, or UX. Fixing the top blockers lifts conversion with minimal effort.

  3. How easy was the checkout process?

    This highlights steps that confuse or slow buyers. Use it to streamline forms, payment options, and error messages.

  4. What was the main reason you chose us over alternatives?

    You will learn which value props actually drive decisions. Double down on what wins, and retire messages that do not.

  5. How did you hear about us?

    Attribution data helps you fund channels that work and cut waste. For deeper context, compare responses with the Market analysis form.

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