Service Evaluation Form Template
Gather Valuable Feedback to Improve Your Services
Collecting insightful feedback can be challenging, especially when you want to enhance your services. This Service Evaluation Form Template is designed for businesses seeking valuable insights from clients after a service or training session. You can gauge satisfaction, identify areas for improvement, and refine your offerings based on customer experiences, recommendations, and overall assessments. This template includes fields for names, contact details, and targeted questions to elicit constructive feedback, ensuring compliance with WCAG standards for accessibility. Start enhancing your services effortlessly with our live template.
When to use this form
Use this form after a support ticket closes, a field visit, a class or workshop, or a new customer onboarding. Managers, team leads, and owners use the results to spot gaps, recognize high performers, and set clear priorities. It helps clinics, IT help desks, home services, and training providers capture consistent, comparable feedback. For agent-level insights, pair it with the Customer service evaluation form. To gather open-ended input across the journey, add a Voice of the customer survey form. Together, these responses help you track satisfaction, remove friction, and prove the impact of process changes over time.
Must Ask Service Evaluation Questions
- How satisfied were you with the service you received today?
Starts your review with a clear benchmark you can track over time. It also makes it easy to segment by channel, team, or location.
- Which part of our service met or exceeded your expectations, and why?
Highlights what to keep doing and where you deliver value. The "why" gives context you can apply across similar requests.
- What issues did you experience, and how did they affect your outcome?
Links problems to impact so you can prioritize fixes that matter most. It also reduces guesswork when you review trends.
- How easy was it to reach us and get help?
Measures friction across contact paths and reveals bottlenecks. If many responses mention phone support, pair results with the Phone survey form to compare wait times and resolution.
- How likely are you to use our service again or recommend us to a colleague?
Signals loyalty and future revenue, making it a strong leading indicator. If you provide software support, compare patterns with the Software satisfaction survey form to align product and service improvements.
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