Customer Review Form Template
Gather Valuable Feedback with Our Customer Review Form
Struggling to collect meaningful feedback from your customers? Our Customer Review Form Template is designed for businesses wanting to capture insightful reviews and improve their services. Perfect for any company, this template allows you to gather valuable input, enhance customer experience, and build trust through social proof, all while being accessible with WCAG-aligned labels. Start refining your customer feedback process today by trying out the live template!
When to use this form
Use this form right after a purchase, service visit, or support chat. It helps ecommerce stores, SaaS teams, clinics, and restaurants capture fresh, specific feedback while the experience is still top of mind. Send it in a post-purchase email, embed it on your thank-you page, or show a QR code at checkout. You get clear ratings and comments you can route to owners, fix issues fast, and surface praise for testimonials. If you need item-level insights, pair it with the Product review form. For broader research into needs and expectations, run a periodic Voice of the customer survey form.
Must Ask Customer Review Questions
- How would you rate your overall experience with us?
An overall score gives you a quick benchmark you can track over time and compare across channels. For fast pulse checks in other contexts, the Rate your experience form is a simple alternative.
- What did you use or buy today, and did it meet your expectations?
Linking feedback to a specific product or service shows where quality is strong or slipping. It also filters comments so teams can act on the right items.
- What did we do well, and what should we improve next?
This pulls out concrete wins and gaps instead of vague opinions. It turns comments into prioritized work for product, support, or operations; for phrasing ideas, check the Sample reviews form.
- How likely are you to recommend us to a friend or colleague? (0-10)
This measures loyalty and lets you segment promoters, passives, and detractors. You can then tailor follow-ups, like referral offers, save actions, or requests for testimonials.
- May we contact you about your feedback, and what is the best way to reach you?
Consent and preferred channel reduce friction and increase response rates. It also speeds up resolutions and helps you close the loop.
More Forms
- 100% Free - No Catches
- Collect Responses Today
- Tailor to your Look & Feel