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Follow Up Survey Form Template

Streamline Your Customer Feedback with Our Follow Up Survey Template

Are you struggling to gather meaningful feedback from your customers? Our Follow Up Survey Form Template is designed for businesses like yours, helping you collect valuable insights and improve customer satisfaction. With this template, you can efficiently gauge customer experiences, identify areas for improvement, and keep your audience engaged, all while ensuring your surveys are easy to distribute and complete. Ready to enhance your feedback process? Give the live template a try today.

Use this Template (FREE) Live Preview
Date of your most recent interaction with us
How did you interact with us?
Please Specify:
What was the main purpose of the interaction?
Purchase
Account or billing
Technical support
Information request
Complaint
Feedback
Follow-up to a previous issue
Prefer not to say
Other
Please Specify:
Was your issue or request resolved?
Yes
Partially
No
Not applicable
Overall, how satisfied are you with the follow-up you received?
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
How easy was it to get the follow-up you needed?
Very difficult
Difficult
Somewhat difficult
Neither
Somewhat easy
Easy
Very easy
The follow-up addressed my needs.
Strongly disagree
Disagree
Neither
Agree
Strongly agree
How likely are you to recommend us based on this follow-up?
0 Not at all likely
1
2
3
4
5 Extremely likely
How likely are you to continue using our product or service?
Very unlikely
Unlikely
Neutral
Likely
Very likely
What worked well about the follow-up?
What could we improve next time?
Would you like us to contact you about your feedback?
Yes
No
Full name
Email
Do you give permission to use your feedback anonymously in our communications?
Yes
No
What is your age group?
Under 18
18-24
25-34
35-44
45-54
55-64
65+
Prefer not to say
What is your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
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Paper art illustration depicting a follow up survey form for FormCreatorAI article.

When to use this form

This template is ideal after a purchase, onboarding, event, or support case. Send it within a week to confirm outcomes, surface issues, and prioritize fixes. Product managers, support teams, and marketers get clear next steps, while customers feel heard. Use it after resolving a ticket, then compare trends with the Customer service survey form. Post-purchase, pair results with the Product review form to gather social proof you can share. If the experience involved your website, add context using the Website evaluation form. For ongoing engagements like training or installations, track quality alongside the Service evaluation form. Together, these insights show what to improve now and what to plan for next.

Must Ask Follow Up Survey Questions

  1. What were you hoping to accomplish, and did you achieve it?

    This reveals the goal behind the interaction and whether your solution delivered. You can focus fixes and follow-ups on the gap they report.

  2. How satisfied are you with your recent experience?

    A simple rating gives you a baseline to trend over time. It also helps segment promoters and detractors for targeted outreach.

  3. What almost stopped you from completing the process?

    This uncovers friction points your analytics may miss. Removing top blockers raises completion rates and reduces support load.

  4. Which feature or service would make your next experience better?

    Responses feed your roadmap and prioritize high-impact work. If you invite ideas, point respondents to the Feature request form for structured input.

  5. May we follow up with you, and what is the best way to reach you?

    Consent and channel preference keep your outreach welcome and compliant. Clear contact info shortens the time from issue to resolution.

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